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FSSAI Licensed · ISO 22000:2018 · Cold-chain at -18°C
Kingdom Foods

Refund & Return Policy

Last updated: 1 May 2026 · Applies to all B2B orders shipped by Kingdom 24 Private Limited.

1. Quality Guarantee

All Kingdom Foods products are manufactured in our FSSAI-licensed and ISO 22000:2018 compliant facility at A-4, Ground & First Floor, Sector 68, Noida. Each batch is tested for organoleptic, physical and microbial parameters before dispatch. We stand behind our quality and resolve genuine complaints quickly.

Because we deal in perishable, frozen and ready-to-eat products, blanket return rights similar to FMCG retail e-commerce do not apply. The terms below describe when refunds, replacements and credit notes are available.

2. Eligible Claims

You may raise a claim for refund / replacement / credit note in the following situations:

  • Cold-chain damage: product visibly thawed, refrozen or showing leakage on delivery.
  • Wrong product / SKU: variant or quantity shipped does not match the invoice.
  • Manufacturing defect: foreign matter, off-odour, off-taste, packaging integrity failure.
  • Short quantity: actual count or weight is less than invoiced (within tolerance of ±2%).
  • Expired / near-expiry stock: less than 25% of declared shelf life remaining at the time of delivery (unless agreed in writing).
  • Damage in transit: outer carton crushed or punctured causing inner pack damage.

3. How to Raise a Claim

  1. Inspect the consignment at the time of delivery, in front of the delivery person where possible.
  2. Capture clear photographs of: outer carton, inner packs, the affected product, and the temperature reading (if your facility records it).
  3. Send the photographs along with the invoice number to WhatsApp +91 8800804580 or email contact@just2eat.com within 24 hours of delivery.
  4. Do not destroy or discard the product until our team confirms — we may request the consignment back for quality review.

Claims raised after 24 hours of delivery are typically not eligible because we cannot verify whether quality issues originated at our end or due to subsequent storage. Exceptions are made on a case-by-case basis at our sole discretion for documented defects only.

4. Resolution Timelines

  • Acknowledgement of claim: within 24 hours on a working day.
  • Internal quality review: 2–3 working days.
  • Resolution (replacement shipment, credit note, or refund to source): within 7 working days of confirmation, subject to logistics availability.

5. Resolution Options

Eligible claims are resolved by, in order of preference:

  • Replacement shipment — same SKU dispatched at our cost on your next order, or as a standalone shipment if requested.
  • Credit note — adjusted against a future invoice within 90 days.
  • Refund to source — only where replacement and credit are not workable; processed within 7 working days, less any payment-gateway fees actually borne. Refund timelines on Razorpay / NEFT depend on your bank but typically settle within 5–10 working days.

6. Non-Eligible Cases

The following situations are not covered by this policy:

  • Change of mind on a perishable product after delivery.
  • Product opened, partially consumed or already used in food preparation (unless a manufacturing defect is documented at the unopened pack stage).
  • Storage failure on the buyer's premises (e.g., freezer breakdown, incorrect storage temperature).
  • Quality complaints raised after 24 hours from delivery without supporting evidence.
  • Damage caused by the buyer's own logistics or self-pickup beyond our handover point.
  • Subjective preferences (taste, level of spice, colour, texture) where the product matches the published specification and customary range for the category.
  • Packaging printing variations between batches (specifications and content remain identical).

7. Trial Orders

For new buyers, we strongly encourage placing a small trial order (5–10 kg) before committing to a bulk PO. This gives your kitchen team a chance to evaluate yield, taste consistency and storage handling at your end before scaling up.

8. Force Majeure

We are not liable for delivery failures or product damage caused by events beyond reasonable control, including but not limited to: extreme weather, road closures, courier strikes, cold-chain equipment failure at the courier's end, government-imposed restrictions, and natural disasters. In such events we will work in good faith with you on the most reasonable resolution, which may include partial refund or extended delivery window.

9. Governing Law

This Refund Policy is governed by the laws of India and read together with our Terms of Service. Disputes are subject to the exclusive jurisdiction of the courts at Noida, District Gautam Budh Nagar, Uttar Pradesh.

10. Contact

For all refund and complaint matters:
Kingdom 24 Private Limited
Email: contact@just2eat.com · WhatsApp / Phone: +91 8800804580
Office: D-106, Sector 63, Noida, Uttar Pradesh 201301
GSTIN: 09AAJCK4455F1ZC